Welcome to the Amano Time Knowledge Base

Change Pay Period dates

Tue, Oct 18, 2011 change Pay Period dates 0 0 6175 5 / 5 (1 Vote(s))

Time Guardian Plus is currently on weekly pay Friday to Thursday. They will be changing to weekly Wednesday to Tuesday. How can this be done in Time Guardian Plus? Reply: created a new payclass with the correct start day assi Read More

Deduct 15m every 2 hrs

Wed, Oct 12, 2011 deduct 15m every 2 hrs.rtf 0 0 4143 0 / 5 (0 Vote(s))

Scenario: We have technicians that work offsite at different client sites. Because of the nature of the job, 15 mins is deducted for every 2 hours works. For example, if a tech worked from 5:00 pm until 7:0 Read More

Error running report. Please close any open report(s).

Thu, Sep 15, 2011 Error when running reports, Message: Error running report. Please close any open report(s). 0 0 5976 0 / 5 (0 Vote(s))

Client gets an error when running a report: "Message: Error running report. Please close any open report(s)." Report opens up after you click ok or close. Fix: Please close any tim Read More

How to access the remove user option in the hand punch clock

Thu, Sep 15, 2011 how to get to remove user option in hand punch, remove user, delete map, delete user 0 0 3382 0 / 5 (0 Vote(s))

How to access the remove user option in the hand punch clock To get to the remove option will be password 4, same as enrolling but choose NO when asked to enroll user and supervisor then the remove option will be presented. Read More

Where are the Time Guardian guides?

Wed, Sep 14, 2011 where are the guides, user guide, user manual, pdf, minimum requirements 0 0 3538 0 / 5 (0 Vote(s))

Where are the Time Guardian guides? C:/TimeGuardian/docs/user guide pdf Also on the cd/Resources/Documents/Time Guardian Series/user guide pdf Read More

Exceeded the maximum number of concurrent users allowed!

Wed, Sep 14, 2011 Exceeded the maximum number of concurrent users allowed!, asa, activation service is not running, activation services is not running, exceeded 0 0 14819 5 / 5 (1 Vote(s))

Error: Exceeded the maximum number of concurrent users allowed! Where can I check current number of users? If I get following error, without rebooting the Server, how can I reset the u Read More

Time Card Report overlap issue fix

Tue, Sep 13, 2011 overlap, overl, report issue 0 0 4948 0 / 5 (0 Vote(s))

There is a Time Card Report overlap issue in Time Guardian series versions x.2. Fix: The fix can be downloaded from the attachment and loaded in the reports directory. Please backup the original file before replacing. Read More

MTX-10 and MTX-20 error codes

Tue, Sep 13, 2011 MTX-10 and MTX-20 error codes, error codes, display error 1 0 3381 0 / 5 (0 Vote(s))

For MTX-10 and MTX-20 error codes, please see attachment. Read More

Error ID not found

Tue, Sep 13, 2011 error id not found, not found, 027, 052, er025, er052, error 2, error 0, e00, e02 0 0 5768 0 / 5 (0 Vote(s))

Error ID not found Fix: Perform download. Download is in the Communications area of the software. If you click downloading or the blue down arrow for newer software versions - this will download employee badge info t Read More

Customer service

Mon, Sep 12, 2011 customer service, support, customer support, technical support, help, sign in errors, software errors 11 0 52971 3 / 5 (5 Vote(s))

Customer service can be reached via: Amano Time Unit Technical Support Read More

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